Introduction to the Privacy Policy of The Ketamine Clinic
Welcome to The Ketamine Clinic, a specialized medical practice dedicated to providing ketamine therapy for mental wellness and personal growth. Our Privacy Policy is crafted to inform you, our valued patients, about our approach to collecting, using, and protecting your personal information. As a healthcare provider, The Ketamine Clinic recognizes the importance of privacy and the trust you place in us when sharing sensitive information.
Purpose of the Privacy Policy This Privacy Policy transparently outlines how The Ketamine Clinic collects, uses, stores, and safeguards the personal information provided to us in the course of using our medical services. This policy is designed to help you understand your rights and our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring responsible and respectful handling of your personal data.
Our Commitment to Protecting Your Privacy At The Ketamine Clinic, we highly value the confidentiality and integrity of the information you entrust to us. The Data Protection Officer (DPO), responsible for overseeing our data protection strategy and implementation, is committed to ensuring your personal data is protected and handled with the utmost care. We adhere strictly to best practices in data protection, maintaining high standards of confidentiality.
Handling sensitive health information is a key part of our work, and we understand its importance. We use your information solely for providing personalized medical services and enhancing your experience with us. Your personal information is not shared with third parties unless necessary for providing our services or as required by law, ensuring secure data handling in all cases.
For any questions or concerns regarding how we manage your personal data, or to exercise any privacy rights, please contact our Data Protection Officer. We are dedicated to respecting and safeguarding your privacy at all times.
Sincerely,
Paul Gibson Data Protection Officer The Ketamine Clinic
Identity and Contact Details of the Data Controller Data Controller:
The data controller responsible for your personal data at The Ketamine Clinic is:
Paul Gibson.
As the Data Protection Officer, Paul Gibson is accountable for the collection, processing, and safeguarding of personal data, ensuring compliance with the UK GDPR and the Data Protection Act 2018.
Contact Details:
For any inquiries regarding the processing of your personal data, or to exercise any data protection rights, please contact:
Name:Paul Gibson
Role: Data Protection Officer
Email: hello@theketamineclinic.co.uk
Office Address: St Georges Works, 51 Colegate, Norwich, NR3 1DD
Phone Number: 01493 253060
Responsibilities as Data Controller:
The Data Controller is responsible for ensuring fair, lawful, and transparent processing of personal data, adhering to the principles outlined in data protection laws. This includes collecting data for explicit purposes, ensuring accuracy, and implementing appropriate security measures.
Types of Information Collected by The Ketamine Clinic We collect various types of personal data to provide effective medical services and ensure optimal care. This includes:
- Personal Identification Information: Name, contact details for communication and appointment scheduling.
- Health and Medical Information: Medical history, current health status, and treatment details, essential for providing personalized medical care.
- Payment Information: Billing details for service payments, processed securely.
- Other Data: Feedback, surveys, and any other information voluntarily provided.
Handling of Sensitive Data Given the nature of our services, we handle sensitive health information with additional care, ensuring consent for collecting and processing such information.
Purpose and Legal Basis for Processing Data at The Ketamine Clinic Our primary purposes for processing personal data include delivering medical services, appointment scheduling, billing, and service improvement. The legal bases include consent, performance of a contract, legitimate interests, legal obligation, and vital interests.
Consent at The Ketamine Clinic Consent is crucial in processing personal data, especially sensitive health information. We ensure clear communication, informed consent, and easy withdrawal processes.
Data Recipients at The Ketamine Clinic Personal data may be shared with internal recipients (medical and administrative staff) and external parties (third-party service providers, IT services, professional consultants) under strict compliance with data protection laws.
Data Retention at The Ketamine Clinic Personal data is retained for specified periods based on the purpose of data collection, legal and regulatory requirements, and client care considerations, with secure disposal after the retention period.
Client Rights at The Ketamine Clinic Clients have rights under data protection laws, including access, rectification, erasure, restriction of processing, data portability, objection, and rights related to automated decision making. These can be exercised by contacting our Data Protection Officer.
Data Security at The Ketamine Clinic We implement robust physical, digital, and organizational security measures to protect personal data, with procedures for breach detection, response, and notification.
International Data Transfers at The Ketamine Clinic International data transfers, if necessary, are conducted in compliance with UK GDPR standards, with appropriate safeguards and client consent.
Automated Decision Making and Profiling at The Ketamine Clinic Currently, we do not engage in automated decision-making or profiling. If introduced, clients will be informed, and their rights will be protected.
Updates to the Privacy Policy at The Ketamine Clinic Our Privacy Policy is regularly reviewed and updated to reflect changes in practices or legal requirements, with direct communication to clients regarding significant changes.
Contact Information for Privacy-Related Inquiries at The Ketamine Clinic Clients can contact [Data Protection Officer’s Name] for privacy-related matters, including data use, access requests, and security concerns.
Complaints and Your Rights with the Information Commissioner’s Office (ICO) Clients have the right to lodge complaints with the ICO if they are dissatisfied with our handling of their personal data.